Based on Oxford dictionary, it means "
(ensure against) make sure that (a problem) does not occur"
I don't really understand why people like to use this word in an email while we are as the same level. Besides that while you ask people helping you to resolve the issues, should they show some courtesy😡
Thirdly, the problem is created by others and I am the one to fix it, how I can ENSURE this is not happen again.
The excuse I can make for them - they don't really fully understand how to use this word at all.😱😱😱
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